Dispute Resolution

Clear and fair process for resolving disputes

Commitment to Dispute Resolution

We believe that good communication and fair negotiation are key to resolving disputes. We have clear and transparent processes to ensure both parties are treated fairly.

01

Dispute Resolution Process

1

Filing a Dispute

Customers must file disputes in writing within 30 days of discovering the issue, specifying problem details and desired resolution.

2

Investigation

We will investigate the dispute within 7 business days by gathering relevant information and documents.

3

Negotiation

We will contact the customer to discuss and find a suitable resolution for both parties.

4

Agreement

If agreement is reached, it will be documented in writing and implemented as agreed.

5

Mediation (If Needed)

If agreement cannot be reached, we may use neutral mediation services to help find a solution.

02

Types of Disputes

⚖️

Work Quality

Disputes regarding work quality, such as work not meeting contract specifications or having defects.

Example:

Uneven paint, misaligned tiles, electrical system not working

💰

Costs

Disputes regarding costs, such as prices not matching the contract or unauthorized additional charges.

Example:

Unauthorized additional charges, prices not matching quote

⏰

Timeline

Disputes regarding work timeline, such as work completed later than agreed.

Example:

Work delayed more than 30 days, no delay notification

🏠

Damage

Disputes regarding property damage, such as property damaged during work.

Example:

Furniture damaged, walls scratched

03

How to File a Dispute

📧

Email

Send email to

[email protected]

Subject: "Dispute - [Project Name]"

📞

Phone

Call us at

063-841-9593

Business hours: Mon-Fri 8:00-17:00

📝

Contact Form

Fill out contact form

Go to Contact Page

Specify it is a dispute in the message

Information Required When Filing a Dispute:

  • Name and contact information
  • Contract number or quote number
  • Problem details
  • Date problem was discovered
  • Desired resolution
  • Supporting documents (if any)
04

Resolution Methods

🤝

Direct Negotiation

The first method we use is direct negotiation with the customer to find a suitable resolution for both parties.

Timeline: 7-14 business days
⚖️

Mediation

If negotiation fails, we may use neutral mediation services to help find a solution.

Timeline: 14-30 business days
⚖️

Court Arbitration

If other methods fail, legal proceedings may be required according to Thai law.

Timeline: Depends on legal process
05

Possible Resolutions

🔧

Work Correction

Correct work to match contract at no additional cost

💰

Refund

Partial or full refund as appropriate

🎁

Discount

Provide discount for future work or additional work

🏆

Compensation

Compensate for damages incurred as appropriate

06

Legal Framework

Applicable Law

All disputes will be governed by Thai law, and the competent court is the court in Surat Thani Province.

Language

All documents and processes will primarily use Thai language, but we can provide interpreters or translate documents to English if necessary.

Costs

Dispute resolution costs will be shared appropriately. If the dispute is due to our error, we will bear all costs.

07

Tips to Prevent Disputes

1

Read Contract Carefully

Read and understand the contract before signing to ensure everything matches your requirements.

2

Communicate Regularly

Communicate with the team regularly to ensure everything is going according to plan.

3

Document Everything

Document all conversations, changes, and agreements in writing.

4

Report Issues Immediately

Report issues immediately when found so we can fix them quickly.

Need to File a Dispute?

Contact us immediately to start the dispute resolution process

063-841-9593 Send Message
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