Service Terms & Conditions

Important information customers should know before using our services

1. Site Inspection Fees

Flat Area

฿1,500 THB

Site inspection fee for flat areas, covering basic structure inspection, electrical systems, plumbing systems, and general condition assessment.

Hill Area

฿2,500 THB

Site inspection fee for hill areas, priced higher due to accessibility challenges and structural complexity on sloped terrain.

Note: Site inspection fees will be deducted from the total project cost if the customer decides to use our services.

2. Payment Terms

1

Deposit

Customers must pay a 30% deposit of the total project value before work begins to confirm booking and prepare materials.

2

Progress Payment

Pay 40% when work is 50% complete, and the remaining 30% upon completion and customer satisfaction.

3

Payment Methods

We accept bank transfer, mobile banking, or cash (special cases only).

4

Payment Terms

Customers must pay according to the contract schedule. Late payments may affect work schedules.

3. Work Process

Step 1: Site Inspection

Our team will schedule a site inspection to assess customer needs.

Step 2: Quote & Contract

We provide a detailed quote and work contract for customer review.

Step 3: Work Commencement

After deposit payment, our team will begin work according to the contract.

Step 4: Progress Updates

We provide regular progress updates and welcome customer feedback.

Step 5: Handover

We conduct a joint inspection with the customer and hand over the completed work.

Note: Work duration depends on project size and complexity, as specified in the contract.

4. Refund Policy

✓

Cancellation Before Work Starts

If cancelled before work starts, full deposit refund except site inspection fee (if applicable).

✓

Cancellation During Work

If cancelled during work, refund proportional to unfinished work, minus incurred costs.

✓

Refund Due to Defects

If defects are found due to our error, we will fix at no additional cost or provide appropriate refund.

✗

Non-Refundable Cases

Site inspection fees, ordered materials, and completed work are non-refundable.

Note: Refunds will be processed within 7-14 business days after confirmation.

5. Warranty

Structural Work

5 Years

Warranty for main structural work including columns, beams, and foundations.

Electrical Systems

2 Years

Warranty for electrical systems and installed electrical equipment.

Plumbing Systems

2 Years

Warranty for plumbing systems and water pipes.

Finishing Work

1 Year

Warranty for finishing work such as painting and tiling.

Warranty Conditions: Warranty covers only defects from our work, excluding damage from misuse or natural disasters.

6. Additional Terms

ℹ

Work Modifications

Work modifications during execution require confirmation from both parties and may incur additional costs.

Read More Details →
ℹ

Safety

We are committed to safe work practices and request customer cooperation in following safety measures.

Read More Details →
ℹ

Site Access

Customers must provide adequate and safe site access for our team.

ℹ

Maintenance

After handover, customers are responsible for maintenance according to provided guidelines.

ℹ

Dispute Resolution

Any disputes will be resolved through negotiation first. If agreement cannot be reached, Thai law will apply.

Read More Details →
ℹ

Personal Information

We will securely store customer personal information and use it only for service purposes.

Have More Questions?

Contact us for consultation and more information

063-841-9593
64/33 Moo 2, Maenam, Koh Samui, Surat Thani 84330, Thailand
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